Home and Abroad: Navigating the Challenges of Covid-19


Photo © Courtesy of Angels of Flight

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Medical emergencies are unpredictable and can happen to anyone, anywhere and anytime! When the unexpected occurs while you are far from home, you or your family must navigate all the complexities of repatriation to home or an appropriate hospital for ongoing care.

This year especially has brought unimaginable challenges to medical flight services, leaving the ill or injured domestic and international travellers stranded and unable to return home. COVID-19 has heightened the need for an emergency medical plan.

Today’s travellers are confronted with health and transportation concerns in a world with travel and border restrictions. There are continuous changes to cross-border processes which include COVID-19 testing and quarantine restrictions for both medical teams and the ill traveller. The work of Angels of Flight is more important than ever, as there are fewer medical flight options and the cost of air ambulance service has gone up during the pandemic.

Whether within Canada or abroad, Angels of Flight is ready to help bring you home or to another healthcare facility. We provide guidance, support, and solutions for travellers, no matter where they are in the world.

When Canadian travellers were told to return to Canada, Donald boarded the next available flight from Italy to Toronto. However, the unexpected happened on route. After a medical emergency on board, he was taken off the plane and hospitalized in Frankfurt, Germany. When his condition stabilized, preparations began for an air ambulance flight as he remained on life support to Toronto. However, hospital lockdowns now prevented his family from being at his bedside, and language barriers became an obstacle to effective communication. As weeks went by, Donald’s condition deteriorated, and the stress and financial burden to the family increased. Angels of Flight Canada helped Donald’s family effectively navigate the language barrier and secured the necessary authorizations to safely fly Donald home in critical condition.

“You give reassurance when there is none, and what you did for our family was above and beyond kind, having so many problems and hurdles that faced us, but you never gave up on us...Thank you!”

Our team-based collaborative approach, under which our clients are case-managed for efficiency, and a timely medical flight home to family, treatment, or recovery, is available to all travellers, hospitals, group benefit plans, government, and businesses.

Give us a call at 705-743-5433 to let us help put your plan in place. www.angelsofflightcanada.com

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