The New Approach to Condominium Management

Our Story Begins Right Here In Ontario

FirstService Corporation was founded in Ontario in 1989 and remains headquartered in Toronto today.

That Canadian foundation still shapes how we operate. It shows up in how we partner with boards, how we support communities, and how we approach service, with accountability, transparency, and a genuine commitment to doing things the right way.

At the same time, we have grown into a leading property management organization with the scale, structure, and expertise to support communities of all sizes and complexities.

For your board, that means you benefit from a company with deep Canadian roots and the strength of a larger organization behind it.

Local Teams Who Know Your Community

While our scale matters, our service is always local.

Your condominium manager is supported by a full team based right here in the GTA, including regional directors, vice presidents, administrative professionals, and accounting specialists.

This local structure ensures your community has access to responsive, knowledgeable support from people who understand your neighbourhood, your residents, and the unique dynamics of condominium living in Ontario.

Many of our associates are also active in the condominium industry, participating in organizations like CCI Toronto and staying closely connected to the issues shaping our sector.

We do not just work in these communities. We live in them too.

The Strength Of A Larger Organization Behind You

In addition to local expertise, your board benefits from the resources and infrastructure that come with a larger, well-established organization.

That includes:

Proven processes and operational consistency

• Access to industry insights and best practices
• Scalable support for complex projects and challenges
• Investment in tools, systems, and ongoing training
• Resident support tools like RSS and HODA for quick day-to-day answers
  
  

It also means your manager is never operating alone. They are backed by a wider network of professionals who can step in with guidance, escalate issues when needed, and help your board make informed decisions with confidence.

For board members, this combination removes uncertainty. You have both day-to-day support and long-term strategic backing.

Helping Boards Lead With Confidence

Strong communities start with strong boards.

That is why we believe our role goes beyond day-to-day management. We are here to help board members feel informed, prepared, and confident in their decisions.

We offer ongoing educational opportunities designed specifically for condominium boards, covering topics such as:

• Budget planning and financial management
• Navigating inflation and rising costs
• Insurance trends and risk management
• Planning for future needs like EV charging
  
  

These sessions provide practical insights and clear guidance, helping board members build knowledge over time and make decisions that support the long-term success of their community.

A Partner Who Reflects Your Values

Being Canadian is not just where we started. It is reflected in how we show up.

It means being approachable, accountable, and genuinely helpful. It means giving back to the communities we serve and supporting causes that matter.

Through our social purpose initiatives, our teams actively support organizations such as the Canadian Cancer Society, the Good Shepherd Homeless Shelter, and the Salvation Army, among many others.

For us, it is about more than managing properties. It is about contributing to stronger communities.

The Best Of Both Worlds, Working For You

When you bring all of this together, the value becomes clear.

You get a partner with deep local knowledge and relationships.

You get the strength, structure, and resources of a larger organization.

You get consistency, support, and the ability to scale when your community needs it.

Most importantly, you get a team that understands that no two communities are the same and that your board deserves a partner who can adapt, guide, and support you every step of the way.

There is a lot of noise in the market today about what boards should expect from their management partner. Many are led to believe they have to choose between two very different options. On one hand, there are large companies with scale, systems, and resources. On the other, smaller local firms that know the community and provide a more personal approach. It is often framed as a trade-off between resources and relationships, or structure and flexibility.

At FirstService Residential, we see it differently. You should not have to choose between scale and service. The strongest partnerships deliver both. Our focus is simple. Deliver consistent service, strong local support, and the resources communities need to operate with confidence.

Welcome To Life, Simplified

“We take great pride in being the trusted management partner to more than 800 condominium corporations across the GTA,” said Mark D. Hopkins, President, FirstService Residential Ontario.

“But what truly sets us apart is our ability to deliver both scale and local expertise. We understand the neighbourhoods we serve because we are part of them. And with the backing of a larger organization, we can provide the support, and stability boards need to navigate an increasingly complex environment.”

Do not be surprised if you see a familiar FirstService Residential face at your local park, weekend farmer’s market, or favourite neighbourhood restaurant.

Because we are not just your management partner.

We are your neighbours.