From tourism to COVID-era deliveries – Barcelona women reinvent bike business

Geraldine Caillaud, member of the bicycle delivery company Les Mercedes, leaves their office with a bicycle at Barcelona’s city center, during the COVID-19 pandemic, Spain, December 17, 2020. Picture taken December 17, 2020. REUTERS/Albert Gea

By Joan Faus

When the coronavirus slammed Spain in March, Ariadna Serra realised that 2020 and beyond looked dreadful for the cycling tours for foreign students company she co-founded ten years ago.

So Serra, 41, and five of her female co-workers explored new opportunities over virtual drinks. They decided to follow their passion for cycling to fund a delivery company using bikes in Barcelona, aiming to benefit from the online shopping boom prompted by the pandemic.

Les Mercedes, as the company is called, was founded in July by the six women and is run by five of them, aged 35 to 45 from Spain, France and Argentina. It is organised as a cooperative and describes itself as “ethical, sustainable and inclusive.”

“It’s not only a delivery company. We want to go a bit further,” said Serra at the company’s headquarters in Barcelona’s old town.

It seeks to promote a more women-oriented and climate-friendly city, offer good jobs, encourage responsible shopping and support the struggling tourism-dependent local economy, she said.

Above all, it intends to be an “alternative model” to delivery giants, such as Amazon and Glovo, she said. Both have lost rulings in recent months in Spain over labour conditions and the rights of so-called gig economy workers.

Amazon’s impact on local shops is at the forefront of a political debate in Barcelona and the municipality is mulling a tax on big online shopping platforms. Barcelona’s mayor Ada Colau has called on residents to boycott Amazon during the Christmas season and shop locally.

“Shops and bars are the culture of our neighbourhoods. What we want is to join forces with them so that they can remain there and adapt to the changes,” Serra said.

Les Mercedes has around 50 core customers, mainly groceries, wine and flower shops as well as neighbourhood shopping associations which have launched their own online marketplaces.

“We bring gender perspective to a sector that is very masculine,” said Marie Dufouleur, 42, another company founder.

Remembering the tough start from scratch when the women had to use their savings, she said: “I think no-one thought we would do it so quickly and so well.” She said the year would end with money in their bank accounts.

Serra said of 2020: “It has taken our job away but given us another. Despite everything, we are pretty happy.”

“In 2021, I think we will still be here, we will keep fighting.”


Global Heroes Logo Grey

Get your free copy of Global Heroes, jam-packed with positive news, straight in your inbox.

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Global Heroes Podcast


Subscribe to our Newsletter and Access all issues of Global Heroes News straight in your inbox. 100% free, no purchase necessary, for life. Uplifting stories, highlighting the inspirational efforts of everyday people, celebrities, and organizations, who are diligently working together towards practical solutions to global problems.